Shipping Policy

Shipping Coverage

PeptuneLabs ships globally to the following regions with international shipping:

Shipping Times

Shipping times are estimates and may vary based on customs processing, weather, and other factors beyond our control. We are not responsible for delays caused by customs or international postal services.

Shipping Costs

Shipping costs vary based on destination country, package weight, and selected shipping method. Costs are calculated during checkout and will be provided before you complete your order.

For exact shipping quotes, please contact us with your location via WhatsApp, Telegram, Discord, or email.

Packaging and Handling

• All products are carefully packaged in professional vials with proper labeling
• Double bubblewrap and protective materials are used to ensure safe delivery
• Packages are sealed and tracked throughout the shipping process
• All shipments include tracking information for monitoring delivery status
• Products are stored and shipped at proper temperatures (2-8°C recommended)

Tracking Your Order

Once your order is dispatched, you will receive tracking information via your preferred contact method (WhatsApp, Telegram, Discord, or email). You can use this tracking number to monitor your package's progress through the carrier's website.

Customs and Import Duties

Please be aware that international orders may be subject to customs duties, VAT, or import taxes depending on your country's regulations. These charges, if applicable, are typically the responsibility of the recipient and will be assessed by customs authorities upon delivery.

We provide proper customs declarations on all international shipments. Products are declared as "research chemicals" in accordance with their intended use.

Delivery Confirmation

We require delivery confirmation for all shipments. If your package is marked as delivered but you have not received it, please contact us immediately with your tracking number. We will investigate the matter with the carrier.

Lost or Damaged Shipments

In the rare event that your package is lost or arrives damaged:

1. Contact us within 48 hours of expected delivery with your order number and tracking information
2. Provide photographic evidence of damage if applicable
3. We will file a claim with the carrier or issue a replacement/refund
4. Resolution typically takes 5-10 business days

Address Requirements

Please ensure your shipping address is accurate and complete:

• Full name and company name (if applicable)
• Complete street address
• City, postal code, and country
• Valid phone number for delivery contact

We are not responsible for delivery failures due to incomplete or incorrect address information.

Special Requests

If you have specific delivery instructions (such as preferred delivery times, alternative addresses, or holding instructions), please contact us before placing your order to arrange special handling.

Contact Us

For shipping inquiries or to track your order:

• Email: support@peptunelabs.com
• WhatsApp: +447397053708
• Discord: discord.gg/peptunelabs
• Telegram: @peptunelabs