Refund & Returns Policy

Last Updated: January 2026

Overview

PeptuneLabs is committed to providing high-quality research peptides. This policy outlines our refund and returns procedures. Due to the nature of research products, refunds are limited to specific circumstances.

When Refunds Are NOT Available

❌

No refunds once opened

Once a product has been opened or the seal has been broken, no refunds will be issued.

❌

No refunds for misuse or incorrect research application

Refunds will not be provided if products are used incorrectly or applied to research purposes other than intended.

❌

No refunds due to "change of mind"

Refunds will not be issued simply because you changed your mind about your purchase.

When Refunds ARE Available

✅

Item is damaged in transit

If your product arrives damaged due to shipping, we will issue a full refund or replacement upon verification with photographic evidence.

✅

Wrong item was sent

If you receive an incorrect product, we will provide a full refund or send the correct item immediately.

✅

Product is defective

If a product is defective or does not meet our quality standards, a full refund or replacement will be issued.

Return Process

  1. Contact us within 48 hours of delivery if you believe you are entitled to a refund
  2. Provide photographic evidence of the issue (damage, defect, or wrong item)
  3. Include your order number and detailed description of the problem
  4. We will review your claim and respond within 48-72 hours
  5. Upon approval, we will issue a refund or replacement as appropriate

Refund Timeline

Approved refunds will be processed to your original payment method within 5-7 business days. Processing times may vary depending on your bank or payment provider.

Quality Guarantee

All PeptuneLabs products are 99%+ pure and tested for quality assurance. We guarantee that every product shipped meets our strict quality standards. If you receive a product that does not meet these standards, we will make it right.

Contact Us

For refund inquiries or to report an issue with your order:

  • Email: support@peptunelabs.com
  • WhatsApp: +447397053708
  • Discord: discord.gg/peptunelabs
  • Telegram: @peptunelabs

FOR RESEARCH PURPOSES ONLY